Refund & Cancellation Policy

Thank you for subscribing to Pixxel Studio. This Refund & Cancellation Policy outlines the guidelines, terms, and processes for cancelling your subscriptions and requesting refunds for paid services.

1. Subscription Plans and Billing

Pixxel Studio offers Pro and Agency subscription plans billed on a recurring basis:

• Monthly Subscriptions: Billed every 30 days starting on the day you upgrade.
• Annual Subscriptions: Billed every 365 days starting on the day you upgrade, offering approximately 17% savings compared to monthly billing.

All subscription pricing is localized based on your country and processed directly by our billing partner, Paddle, acting as our Merchant of Record.

2. Cancellation Policy

Cancel Anytime: You may cancel your paid subscription at any time. To cancel, go to your account Dashboard, click on "Billing Management" or "Manage Subscription" to launch your secure Paddle customer portal link, and follow the cancellation instructions.

Scheduled Cancellation (Grace Period Access): Upon submitting a cancellation, your subscription status is changed to a "scheduled cancellation" state. Your paid access and quota limits remain active until the end of your current paid billing period (e.g. the end of your current month or year). At the end of the current cycle, your subscription will expire and you will automatically downgrade to the Default Free tier. We do not automatically issue prorated refunds for the remaining days of a cancelled billing period.

3. Refund Eligibility

Digital Goods Nature: Because Pixxel Studio provides immediate frontend scraping, code conversion, Next.js build compilation, and ZIP extraction capabilities upon subscription initialization, we do not offer automatic refunds. Except where required by applicable law, payments are generally non-refundable. Nothing in this policy limits any mandatory consumer rights or statutory refund rights that may apply.

Discretionary Refund Situations: We evaluate refund requests on a case-by-case basis through our support desk. You may be eligible for a full or partial refund under the following circumstances:

• Duplicate Charges: If you are billed twice for the same subscription due to a payment processing glitch.
• Failed Delivery/System Error: If our backend pre-compilers fail to process your target projects, or the Service is completely unavailable for more than 48 consecutive hours during your billing cycle, and our support team cannot resolve the issue.
• Unused Renewal: If your subscription auto-renewed and you did not perform any page crawls, exports, or code validation tasks during the renewed cycle, and you submit a refund request within 48 hours of the renewal date.

4. Failed Payments and Account Downgrades

If a recurring payment fails, Paddle will retry the charge according to its billing dunning schedule. During this dunning period, your subscription status may change to "past_due". If payment is not successfully processed after the retry attempts, your subscription will be marked as "canceled" by Paddle, and your Pixxel Studio account will be automatically downgraded to the Free tier.

5. Chargebacks and Disputes

We encourage users to reach out to our support team directly to resolve any billing issues or request refunds. Initiating a payment dispute or chargeback with your credit card company or bank without first contacting support may result in the immediate suspension or termination of your user account.

6. How to Request a Refund

To request a refund, please send an email to our support team at: support@pixxelstudio.site. Please include:

• Your account email address.
• The subscription ID (available on your Dashboard or Paddle receipt).
• The transaction date and amount.
• A brief description of the issue or reason for the refund request.

Once approved, refunds are processed back to your original payment method via Paddle within 5 to 10 business days.